We strongly encourage all of our customers to read and understand our In-Store Mattress Comfort Guarantee terms and conditions.
Mattress Lot offers the highest quality locally-made mattresses at discounted prices. In order for us to offer these low prices to all customers, we are glad to provide our customers with comfort guarantee on select models.
Mattress Exchange/Comfort Guarantee Conditions:
- NO RETURNS
- No returns/exchanges on Value Line Mattresses, Pillows, Sheets, Toppers, Furniture, and Bedding Accessories – All Sales Final
- Restocking fees apply on all exchanges: Exchanges made in under two weeks from delivery date are subject to a 20% restocking fee and after two weeks a 10% restocking fee. Exchanges can only be made within 90 days of delivery of new mattress
- Mattress Lot offers in-store credit, no refund for the difference if choosing a lower priced mattress
- No exchanges for the following categories: Custom orders, floor models, customer exchanges, warranty replacements, and all value line models
- Removal of law tags voids exchange period and warranty
- You are limited to one exchange
- Exchange only valid only if customer purchases and uses a mattress protector from Mattress Lot
- Mattress Lot strongly encourages customers to sleep on your new mattress for at least 3 weeks before exercising exchange option
- Your new mattress will feel different than the floor model and take time to break in. Floor model mattresses have been broken in
- Mattresses must be free of stains, dirt, pet hair and strong odors in order for exchange to be valid
- Mattress must be elevated off the floor by a foundation or properly supported platform frame for exchange to be valid
- Mattress Lot reserves the right to inspect mattress to determine if it’s eligible for exchange
- In store credit is available for up to one calendar year